Refund and Returns Policy

30 Day Money Back Guarantee

Saeng Corp. is proud to offer a 30 Day Money Back Guarantee return policy on all purchases. If you purchase a product and don’t like it, you have 30 days to arrange a return. Customers wishing to exercise their 30 Day Money Back Guarantee need to contact us, include the order number and if possible the reason for the return.  Returned Edging is credited for the longest section rounded down to the nearest foot or half foot increment but not to exceed the original length.  All products purchased from a dealer should be returned to the place of purchase and are subject to the dealer return policy.  Shipping costs are not refundable.

Once your item/s are received and inspected, we will send you an email to notify you that we have received your returned item/s. If the items are in an acceptable condition a credit will be applied to your original method of payment. The refund can take up to two weeks to appear on your statement.  When returning an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item and cannot refund returned orders which we don’t receive.

Warranty

Saeng Corp warranty obligations for the product you have just purchased (the “Product”) are limited to the terms set forth in this document. Saeng warrants the Product against defects in materials and workmanship for a period one (1) years from the date of original purchase (“Warranty Period”) when the Product is purchased through an authorized reseller. If a defect arises and a valid claim is received by Saeng Corp within the Warranty Period, at its option, Saeng will repair the Product or exchange the Product with a functionally equivalent new product. Saeng warrants repaired Products and replacement products provided hereunder against defects in materials and workmanship from the date of the repair or replacement for ninety (90) days or, if longer, for the remainder of the Warranty Period. If the Product is exchanged, the replacement product becomes your property and the Product becomes Saeng Corp property. When a refund is given, the Product becomes Saeng property.

Exclusions and Limitations

Saeng corp products limited warranty applies only to the Product when purchased through an authorized reseller. The warranty does not apply to any non-Saeng Products product, even if packaged or sold with the Product. The warranty excludes without limitation any scratching or surface damage to any non-Saeng Products product, even if packaged or sold with the Product. This warranty applies only to the normal use of the Product, normal wear and tear excepted, in accordance with written use instructions, if any, provided with the Product (either in writing or through a hyperlink to such instructions). This warranty does not apply to damage caused by accident, abuse, misuse, or modification of the Product.

No Other Warranties

To the maximum extent permitted by law, this warranty and the remedies set forth above are exclusive and in lieu of all other warranties, remedies and conditions, whether oral or written, express or implied. Annex Products specifically disclaims any and all implied warranties, including, without limitation, warranties of merchantability and fitness for a particular purpose. If Annex Products cannot lawfully disclaim or exclude implied warranties under applicable law, then to the extent possible any claims under such implied warranties shall expire on expiration of the warranty period. No Annex Products reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty.

Damages Limitation

To the maximum extent permitted by law, Annex Products is not responsible for direct, or for special, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal theory, including without limitation any costs of replacing personal property, or costs of recovering or reproducing any program or data stored in a device used with or carried in the Annex Products product.

Consumer Protection

For consumers who have the benefit of consumer protection laws or regulations in their country of purchase or, if different, their country of residence, that cannot be disclaimed as set forth above (“consumer laws”), the benefits conferred by this warranty are in addition to all rights and remedies conveyed by such consumer laws. To the extent that liability under such consumer laws may be limited, Annex Products liability is limited, at its sole option, to replacement or repair of the product.

Obtaining Warranty Service

If you wish to make a claim under this warranty with respect to the Product, please submit your request.